WEBSITE TERMS & CONDITIONS OF USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY
BEFORE USING THIS SITE

This terms of use (together with the documents referred to in it) tells
you the terms of use on which you may make use of our website www.franthechirovet.co.uk
(our site), whether as a guest or a registered user. Use of our site includes
accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our
site, as these will apply to your use of our site. By using our site, you
confirm that you accept these terms of use and that you agree to comply with
them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also
apply to your use of our site:

Our Privacy and Cookies Policy, which sets out information about privacy
and the cookies on our site.

Information about us

This site is operated by Fran the ChiroVet Ltd(“We”).

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made,
as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at
any time. However, please note that any of the content on our site may be out
of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from
errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be
available or be uninterrupted. Access to our site is permitted on a temporary
basis. We may suspend, withdraw, discontinue or change all or any part of our
site without notice. We will not be liable to you if for any reason our site is
unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to
have access to our site.

You are also responsible for ensuring that all persons who access our
site through your internet connection are aware of these terms of use and other
applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code,
password or any other piece of information as part of our security procedures,
you must treat such information as confidential. You must not disclose it to
any third party.

We have the right to disable any user identification code or password, whether
chosen by you or allocated by us, at any time, if in our reasonable opinion you
have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user
identification code or password, you must promptly notify us at by email at
info@franthechirovet.co.uk.

No reliance on information

The content on our site is provided for general information only. It is
not intended to amount to advice on which you should rely. You must obtain
professional or specialist advice before taking, or refraining from, any action
on the basis of the content on our site.

Although we make reasonable efforts to update the information on our
site, we make no representations, warranties or guarantees, whether express or
implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

We will not be liable for any loss or damage caused by a virus,
distributed denial-of-service attack, or other technologically harmful material
that may infect your computer equipment, computer programs, data or other
proprietary material due to your use of our site or to your downloading of any
content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our
site. We will not be liable for any loss or damage that may arise from your use
of them.

Uploading content to our site

Any content you upload to our site will be considered non-confidential and
non-proprietary. You retain all of your ownership rights in your content, but
you are required to grant us a limited licence to use, store and copy that
content and to distribute and make it available to third parties. The rights
you license to us are described in the next paragraph (Rights you licence).

We also have the right to disclose your identity to any third party who
is claiming that any content posted or uploaded by you to our site constitutes
a violation of their intellectual property rights, or of their right to
privacy.

At “Fran the ChiroVet Ltd”, we take Data Protection and the information we hold about you seriously.
Fran the ChiroVet Ltd will never sell your personal data to a third party.
In booking  an appointment  you consent to us sharing your data with your primary veterinary surgeon and/or insurance company. You also consent to receive email, sms and other type of communications from us in order to update our services, send reminders and keep you informed.
Should you wish to check or amend your consent option, please email info@vefranthechirovet.co.uk for further information.

We will not be responsible, or liable to any third party, for the
content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our
opinion, your post does not comply with the content standards set out in our
Acceptable Use Policy.

The views expressed by other users on our site do not represent our
views or values.

You are solely responsible for securing and backing up your content.

Rights you licence

When you upload or post content to our site, you grant the following
licenses:

You agree to grant us a non-exclusive, worldwide, irrevocable licence, for the
full period of any intellectual property rights, in any upload or post and any
accompanying materials, to use, display, publish, transmit, copy, edit, alter,
store, re-format and sub-licence the upload or post and any accompanying
materials for such purposes as are related to use on this website.

Viruses

We do not guarantee that our site will be secure or free from bugs or
viruses.

You are responsible for configuring your information technology, computer
programmes and platform in order to access our site. You should use your own
virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans,
worms, logic bombs or other material which is malicious or technologically
harmful. You must not attempt to gain unauthorised access to our site, the
server on which our site is stored or any server, computer or database
connected to our site. You must not attack our site via a denial-of-service
attack or a distributed denial-of service attack. By breaching this provision,
you would commit a criminal offence under the Computer Misuse Act 1990. We will
report any such breach to the relevant law enforcement authorities and we will
co-operate with those authorities by disclosing your identity to them. In the
event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair
and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of
association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not
owned by you.
Our site must not be framed on any other site, nor may you create a link to any
part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by
third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject
matter and its formation, are governed by English law. You and we both agree to
that the courts of England and Wales will have non-exclusive jurisdiction.
However, if you are a resident of Northern Ireland you may also bring
proceedings in Northern Ireland, and if you are resident of Scotland, you may
also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its
formation (and any non-contractual disputes or claims) are governed by English
law. We both agree to the exclusive jurisdiction of the courts of England and
Wales.

Contact us

To contact us, please email: info@franthechirovet.co.uk

Thank you for visiting our site.

COOKIE POLICY – Information about our use of cookies

Our website uses cookies to distinguish you from other users of our
website. This helps us to provide you with a good experience when you browse
our website and also allows us to improve our site. By continuing to browse the
site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your
browser or the hard drive of your computer if you agree. Cookies contain
information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies.
These are cookies that are required for the operation of our website. They
include, for example, cookies that enable you to log into secure areas of our
website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies.
They allow us to recognise and count the number of visitors and to see how
visitors move around our website when they are using it. This helps us to
improve the way our website works, for example, by ensuring that users are
finding what they are looking for easily.

Functionality cookies.
These are used to recognise you when you return to our website. This enables us
to personalise our content for you, greet you by name and remember your
preferences (for example, your choice of language or region).

Targeting cookies. These cookies
record your visit to our website, the pages you have visited and the links you
have followed. We will use this information to make our website and the
advertising displayed on it more relevant to your interests. We may also share
this information with third parties for this purpose.

Please note that third parties (including, for example, advertising
networks and providers of external services like web traffic analysis services)
may also use cookies, over which we have no control. These cookies are likely
to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows
you to refuse the setting of all or some cookies. However, if you use your
browser settings to block all cookies (including essential cookies) you may not
be able to access all or parts of our site.

BUSINESS TERMS & CONDITIONS

By booking an appointment with “Fran the ChiroVet Ltd” you accept and agree to
be bound by the terms and conditions of this agreement. In addition, when using
our services you shall be subject to any guidelines or rules that may be
applicable. Any participation in the services offered constitute acceptance of
this agreement. If you do not agree to abide by the terms and conditions of
“Fran the ChiroVet Ltd” then please do not use this service. 

Treatment Fees

Payment can be made by BACS prior to the appointment. Alternatively, by
card (preferably) or cash on the day. Our Flexi Back Plans will be paid monthly
by direct debit. Payment should be made in full as we do not offer credit or
finance agreements. Unfortunately we are not able to  accept cheques as a
method of payment. If you are wishing to claim your treatment back through your
insurance you must pay us in full and we will issue you an invoice for you to
submit to your insurance company.

Insurance Claims

If you are wishing to claim for your horse's treatment under its
insurance policy then you MUST have a referral for the treatment from your
veterinary surgeon. This will require your vet to send us an email with your
horse clinical history and information about the current claim.

Whilst chiropractic and acupuncture are covered by most insurance
companies as alterantive/complementary therapies, it is the owners
responsibility to check that their insurance company will cover the cost of
their animals treatment. Your primary vet is responsible for filling and
signing your insurance claim form advising complementary therapy. All you are
required to do is to submit any treatment receipts to the insurance claim
handler at your vet practice.

Missed Appointments/Cancellations

If you wish to cancel an appointment you MUST notify “Fran the
ChiroVet”at least 48 hours prior to your originally scheduled treatment date.
Failure to do so will incur a £30.00 fee. This payment should be made in full
on the day of the scheduled appointment. If you miss your scheduled appointment you will also be charged
as outlined above.

“Fran the ChiroVet Ltd” reserves the right to cancel any appointments at any
time due to extenuating circumstances. For this reason please make sure we have
a valid mobile phone number so we can contact you as soon as possible. We will
endeavour to notify you of any appointment cancellations as far in advance as
we are able to in order to minimise any inconvenience to you. 

Health Concerns & Infectious diseases

Patients with infectious or contagious conditions such as strangles,
ringworm, herpes or influenza virus, etc. will NOT be treated. Owners are
advised to cancel all appointments until their primary veterinary surgeon
consider they are out of risk. Owners should notify “Fran the ChiroVet Ltd”any appointment
cancellation as soon as  they are able to.

Veterinary consent to treat the horse may be required to ensure the
patient is not contagious anymore before rebooking the appointment.

Refusal of Treatment

“Fran the ChiroVet Ltd”reserves the right to refuse to treat any horse at
any time. This is usually only the case where there is a health concern and we
feel that further veterinary investigation may be required.

Should we be unable to treat your horse, an examination plus any visit
fees will still be charged.

“Fran the ChiroVet Ltd”also reserves the right to refuse treatment to any
animal which is deemed unsafe/unsuitable for chiropractic/acupuncture.

Additional Information

Horse owners are required to contact their primary veterinary surgeon prior to the chiropractic & acupuncture treatment.

Horse owners are required to notify “Fran the ChiroVet Ltd” if during the course
of treatment the patient's condition worsens or if the primary veterinary
surgeon advises that the treatment is stopped or suspended.

Flexi Back Plans Terms & Conditions

The treatments within each plan apply to each individual horse. When subscribing to one of our Flexi Back plans you agree to have the
regular appointments booked in a flexible manner. We will endeavour to book the
visits at the closest date due according to the interval between treatments,
every 3 months (Silver Plan) and every 2 months (Gold plan) whenever possible.
Both plans discounts are based on an annual subscription. If you wish to stop
the subscription, you will need to communicate it by email as soon as possible
in order to stop the automatic yearly renewal.

Disclaimer

Chiropractic and acupuncture care is not intended to replace traditional veterinary
care. Owners with horses experiencing acute, significant lameness or injuries,
acute neurologic conditions, fever, colic or other medical disorders should
seek care from their primary veterinary surgeon first.